Terms and Conditions

Design Services

1. As the client, you may not use the design files (or screenshots) until full payment has been made. Concepts sent before a file is finalised are usually a low quality screenshot or preview. The quality of these files do not represent my final work.

2. All unchosen / unpaid for concepts remain the property of Lilybug Designs.

3. Once design work has been paid for and provided, they become the clients property. I state that I have permission and licensing for fonts and images used.

4. Lilybug Design will retain final files unless specifically asked by a client to remove them from being backup.

5. Final design work will be provided via a Dropbox link. This is to ensure high quality and large format files are best preserved.

7. The working AI (Illustrator File) for any design work is property of The Lilybug Project. This file is not included in any packages. If you wish to purchase the AI file, there is a $250 cost to release the file to you.

Printables and Digital Downloads

8. All digital files, printables and designs are copyright and are the property of Lilybug Designs. They are not for distribution or on selling. If you are interested in purchasing a design license, then please email me at thelilybugproject@gmail.com

9. Due to the digital nature of these files, there are no refunds.

Shipping

10. All New Zealand shipping is sent via tracked courier with NZ Post. You will be provided with a tracking number once your item has been booked in with the courier.

11. Lilybug Design has no control over lost, damaged or late parcels, however if you encounter any issues, please contact me at thelilybugproject@gmail.com and I can certainly help sort the issue out. Refunds are done on a case by case basis, depending on items and tracking information provided by the courier. Lost parcels will of course be replaced or refunded, however not if a parcel is marked as "delivered". Please contact me if you have any questions.

12. International shipping is done UNTRACKED. The time period for delivery is up to 3 weeks, and can often be longer depending on the location.